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Frequently Asked Questions

How do I reschedule or cancel my massage? What is your cancellation policy?

We encourage all of our clients to cancel or change appointments via the website. You can cancel or reschedule your session up until 24 hours before your appointment on the website. Please click this link to access your appointments. A 24 Hour Advance Notice is required when canceling an appointment. If you are unable to provide us 24 hours advance notice you will be charged the full amount of your session. This amount must be paid prior to your next scheduled appointment. If you have difficulty rescheduling or canceling an appointment online, please email us at chuck@ccfmaw.com.

What if I arrive late for my massage?

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the entire session. Out of respect and consideration for your therapist and other clients, please plan accordingly and be on time.

Why is it necessary to arrive 15 minutes prior to my first massage?

At Chuck’s Center For Massage And Wellness, our objective is to tailor each session for that individual to provide you with the best service possible. In order to accomplish this, detailed discussions are necessary regarding clients' problem areas, pain or discomfort levels, prior massage experiences, preferred pressure, room temperature, possible contraindications, and treatment goals for that particular massage. To ensure we are providing the optimum level of service, it’s imperative to arrive 15 minutes prior to your first massage to allow ample time to complete our intake form and discuss the specific type of massage best suited for you. Failure to arrive early may impact your treatment time.

What is the best way to ask the therapist to adjust the pressure during the massage?

This is a frequently asked question in the massage industry, unfortunately, a lot of clients don’t feel comfortable enough to ask the therapist and may leave feeling dissatisfied with the pressure and not return. At Chuck’s Center For Massage and Wellness, not only do we strive to provide the best service possible, but we also want our clients to feel as comfortable as possible. This includes empowering our clients to express their desired level of pressure. Many clients assume the therapist knows; however, even the most intuitive therapist can’t read minds. The most effective way to ask for modification of pressure is to politely communicate in a very specific and direct manner. Asking the therapist to “go deeper if you want” is neither direct nor specific. Asking the therapist, “Could you please give me more pressure on my lower back?” is a better way of communicating. The therapist in return should ask if the pressure is sufficient or would the client want more or less. Our therapists are also trained to ask follow-up questions at the end of the massage in order to make adjustments if needed for future appointments.

Clients of Minor Age 

Clients under 18 may receive a massage with the written permission of either a parent or guardian along with the completion of our intake form prior to the massage. The parent or guardian must be present during the duration of the massage.

Do I tip my therapist?

Tipping is a common practice in the service industry including massage. Tips are always appreciated but never required.

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